Overview of the Plumbing Service

Recently, Cornels was called out for a plumbing service in West Linn, OR. The task involved installing a new water line to a dishwasher and removing a garbage disposal. The customer, was residing in a 70-year-old single-family home, primarily constructed with galvanized pipes, except for the kitchen sink which was PVC.

Initial Assessment and Customer Interaction

Upon arrival, the team from Cornels conducted a thorough assessment of the plumbing needs. The customer had requested the removal of the garbage disposal and the installation of a high loop for the dishwasher drain to prevent backups. Two options were presented to the customer: one to remove the disposal and replace it with a basket strainer and tubular drainage, and another to replace the disposal entirely.

Customer Decision and Outcome

Despite the detailed options provided, the customer decided not to proceed with the work on that day. The cost was higher than anticipated, and the customer expressed a desire to compare estimates from other sources, such as Angie’s List. The team from Cornels understood the customer’s position and appreciated her honesty and politeness throughout the interaction.

Service Fee and Payment

A $49 dispatch fee was charged for the visit, which the customer paid in full via credit card on site. This fee is standard for plumbing services provided by Cornels, ensuring that customers receive a professional assessment and detailed service options.

Conclusion

While the service was not completed on this occasion, Cornels remains committed to providing top-notch plumbing services in West Linn, OR. The team is always ready to offer professional advice and solutions tailored to each customer’s needs. For more information or to schedule a service, visit Cornels.