Type of Service: Warranty

At Cornels, we pride ourselves on providing top-notch services, including plumbing and HVAC solutions. Recently, we were called to a warranty job in Beaverton, OR, where a water heater we installed last year had stopped working. The customer reported no leaks, but there was no hot water reaching the home. The unit in question was a 50-gallon electric tank from Bradford White.

Job Description

Upon arrival at the job site, our technician met with the customer who showed the location of the water heater. Initial inspection revealed that the water heater was not functioning despite the power being on. Further investigation involved removing the electrical cover panels, where a burnt smell was detected from the top element, indicating a potential issue.

Diagnosis and Repair

Our technician proceeded to drain the water heater and remove the top element, confirming it was burnt. Although the bottom element was still in good condition, both elements were replaced to ensure optimal performance. The thermostats were checked and found to be in working order. After replacing the elements, the water heater was refilled and powered on, restoring its functionality.

Summary

This was not a callback but a warranty issue, and our team at Cornels handled it efficiently. We ensured the customer was satisfied with the repair, and the water heater was back to providing hot water to the home. Our commitment to quality service and customer satisfaction remains unwavering.

Location

This job was completed in Beaverton, OR, a city we proudly serve with our plumbing services. Our team is always ready to provide same-day service to ensure your home systems are running smoothly.